Shipping policy

Shipping & Handling

UK Orders

Free delivery on all orders over £59 (UK mainland*).

Standard delivery for orders under £59: £6.00 (inc. VAT).

Scottish Highlands & Islands, and the Scilly Isles: £15.00 (2-day delivery).

Northern Ireland: £15.00(2-day delivery).

*We use DPD 24hr for domestic deliveries. A signature may be required. If you choose an alternative delivery option (e.g., safe place), Dusk Lighting cannot accept responsibility for loss or damage.

European Orders (EU Countries) - Non B2B Customers 

All EU orders are processed through Global-e.

Shipping, taxes, and duties are included in the total price at checkout, so there are no additional charges on delivery.

Estimated delivery times will be shown at checkout.

European B2B Customers Only 

Europe: Zone 1 £19.31 net, Zone 2 £24.47 net, Zone 3 £24.90 net, Zone 4 £29.70 net, Zone 5 £33.70 net.

European Zones

B2B EU DPD Zone 1: Belgium, France, Germany, Luxembourg, Netherlands

B2B EU DPD Zone 2: Austria, Denmark, Guernsey, Jersey

B2B EU DPD Zone 3: Czech Republic, Italy, Slovakia, Spain, Ireland

B2B EU DPD Zone 4: Croatia, Estonia, Finland, Hungary, Portugal, Slovenia, Sweden

B2B EU DPD Zone 5: Bulgaria, Greece, Latvia, Lithuania, Poland, Romania

B2B EU DHL Zone 5: Gibraltar, Liechtenstein, Norway, Switzerland

Rest of the World

For non-EU international orders, we use DHL. Shipping costs depend on your country—please contact us for a quote.

Delivery Times

Estimated delivery times are shown at checkout and confirmed in your order confirmation email.

Some items may need to be sourced directly from suppliers. If there are any delays, we will contact you with a revised delivery date or give you the option to cancel your order.

Order Tracking

You will receive tracking information for all shipments where available.